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About Aqualine Saunas

Aqualine Saunas is recognized as the leading market supplier of infrared saunas, steam saunas, outdoor saunas, sauna heaters and steam rooms for both personal and business use. A member of the Aqualine Inc. Group, Aqualine Saunas is an international company that is recognized for its customer service and the quality of its products.

We are proud to offer the largest selection of top brand steam rooms and saunas in the United States. We supply our customers with a selection of top, quality products that include the world’s most established and top-of-the-line brands. Whatever you are looking for, you will find the right steam room or sauna to fit your needs here.

Aqualine Saunas is one of the first sauna companies to lay out full online pricing for high end and commercial units. Many other companies in this sector will first gauge how much your budget is and how much you are worth; before they provide you with a price. We use fair pricing and do not give special rates to different customers. The prices and offers on our website are the prices you will pay and no hidden costs will be added at the end.

Quality Assurance Promise

We are so confident in the quality of our products and that you will be completely satisfied that if you are not happy with any aspect of your sauna when it is arrives, you can send it back for a full refund.

This is the Aqualine Quality Assurance Promise.

Certified High Quality

Aqualine doesn’t just tell you that we have the best quality saunas on the market, we can show you.

All of the suppliers we work with are handpicked out of hundreds of other potential suppliers. We work closely with our manufacturers to make sure that they are adhering to the strictest quality management in the world. The relationships we have built with our suppliers also mean that Aqualine Saunas is able to secure exclusive deals, which we transfer to you, the customer.

Under no circumstances do we compromise on quality to save on our costs. We do not follow other companies, whose goal is simply to make the profit margin as large as possible.

This attention to quality has earned us the following certifications:
 


Many of our certifications are issued by SGS, which is regarded as the premier quality management center in the world today.

Simple and Honest

We maintain very, low overheads and have an established relationship with our suppliers-no middle men. All of this allows us to offer the most competitive, comprehensive prices in the marketplace today.

Refreshingly simple and honest, but it works for us.

Price Match

In the unlikely event that you find a sauna or steam room that offers a better value for your money, we will apply a price match. Please feel free to contact our helpful sales team if you have any questions about this.

Easy Assembly

In our continuing effort to keep things simple for our customers, we make it simple to receive, assemble and even move (if needed) your sauna or steam room.

As our items are packed flat, they are able to be transported and moved around your home with ease. All of our products are easy to assemble and include clear instructions that are easy to read and even easier to follow. In fact, it’s so easy, that we just saved you the money of having to hire someone to put it together for you.

Your sauna has been designed with the intent of making it no different from the flat packed furniture you buy, but perhaps easier to put together.

Fast Shipping

We know how exciting it is to have a new purchase on the way and how much of a disappointment it can be when that new purchase takes forever to get to you. For our customers, we don’t make them wait forever with our ultimate, delivery service.

Not only do we deliver in 2-5 working days, but we use two-man teams to make sure that your sauna arrives safely and in one piece. As part of this high quality service, if you request our Platinum Delivery Service, our two-man team will take your sauna or steam room directly to the room you plan on installing it in whch includes one flight of stairs. They will then unpack it, allow you to check to make sure everything is in perfect condition and then will take all of the packing material with them to be recycled. Up to 30 minutes of minor assembly is also included.

Could you ask for more?

Simple Ordering

We have also made the ordering process as simple as possible. We collect only the details that are needed for the order and you can have your order on its way to you in just a handful of clicks.

Why take anything else?

Values at Heart

Our Aqualine employees receive constant training to make sure that you get the best service every time you work with us. As an Aqualine customer, you can trust that this family run business is dedicated to providing you with the satisfaction you expect.

Customer Care

At Aqualine Saunas, we have always prided ourselves on our excellent customer service.

The care that we give to our customers is a critical part of the overall product and service that we provide. We are prepared to spend as much time with you as you need while you are making a decision on a steam room or sauna.

We want you to make the choice that is best for you, so that you are happy with your purchase and are able to enjoy your steam room or sauna for many years to come; with no regrets. We will always be there to offer you help or to answer any questions that you may have before or after your purchase.

We are a genuinely friendly and honest retailer and we hope that our customer care will leave you feeling that way about us.

The Benefits of Independence

Aqualine Saunas has no hidden agenda to play on you when you make a purchase with us. We don’t have products to push on you, like other companies do, but instead want you to purchase the product that is right for your needs and budget.

Because Aqualine Saunas is an independent company, we are able to tailor our services to your needs. We don’t have shareholders that we have to please each quarter with profits, but instead believe that our true boss is you, our customer.

We are very proud of the community you help us to create and welcome your feedback on the products and services we offer.

We are a Green Business

Aqualine saunas are made from materials that are non-toxic, non-allergenic and environmentally friendly. Our electrical parts are certified and energy efficient, in that they use less electricity than other saunas; saving you money on your power bill.

We also guarantee that all of our products are manufactured to RoHS standards, which restrict the release of hazardous substances. In addition, all of the woods we use in our saunas come from 100% renewable forests.

Employees of Aqualine are encouraged and rewarded for doing things that help the environment, like driving hybrid cars.

Product Warranties

The quality of the products we offer are constantly checked and standardized, which allows us to offer our customers comprehensive warranties on all of our sauna models.

Spare Parts

In the unlikely event that you will need to fix something on your sauna, after the warranty has expired, we do keep a large stock of replacement parts for all of our saunas. We sell them to you for the same price we bought them and they will be delivered via next day shipping.

7-day money back guarantee

You have 7 days to decide if you would like to keep your sauna or not. If you decide that the sauna you have chosen is not right for you, you can return it for a replacement of equal value or a credit to go towards a sauna that costs more. A refund, minus the cost for us to pick up the unwanted sauna, will be issued if you can’t find a sauna in our stock that you do like.

Secure Purchasing

Our site uses a Thawte SSL secure web server authentic site certificate.

This offers secure communications by encrypting all data to and from the site at the point of entering any personal information and providing your credit or debit card details. The Thawte authentic site seal is located on the right hand column of our home page and can be clicked if you wish to verify the security of the site.

When you check out, your credit card details are securely encrypted using 128 bit encryption. The information is then sent to us by encrypted email and your information is only decrypted once your order is received by us. For security reasons and your peace of mind, we NEVER store credit card information at our database level.